Thank you for reading!
Excuse the lengthy small print..... but reading will be appreciated and clarify many questions you might have.
Terms of Service and Therapy Agreement for Individual (1-1) Therapy.
Prices: fees on this website replace all other advertised fees (January 2020 - The website is currently being updated. Some prices, therefore, may be old prices. The current price is £75.00 GBP per hour in the North West, Therapy2U North West and via Online Skype/FaceTime or telephone. London prices - in clinic or Therapy2U - is £130 GBP). Correct prices can be found on the Prices and How to Book page.
Confidentiality: what the client says and experiences in therapy and healing is confidential. There are some exceptional circumstances where confidentiality has to be broken, e.g. if the therapist is legally obliged to break confidentiality. In this event the therapist will make all efforts to discuss this with the client first but this might not always be possible.
The time, duration and place of sessions will be pre arranged between the client and the therapist. The client and therapist agree to work together in a therapeutic way. There may be occasions when therapy would not be appropriate. If at all possible, your therapist will discuss this with you before either refusing therapy (e.g. for safety reasons) and/or suggesting a rescheduling.
Therapeutic contact is only appropriate during sessions unless there is an emergency. The therapist cannot guarantee availability under these circumstances and the client will be made aware of other, more appropriate emergency services such as mental health crisis line and visiting accident and emergency for mental health crises out of hours.
If the therapist needs to cancel or delay a session, the client will be informed as soon as possible. In the event the client needs to cancel a session, for face-to-face appointments 48 hours notice is required. If less than 48 hours notice is given, the client will be charged the full session fee. In the event of a ‘no show’ and the client will not receive a refund if they have paid in advance, if a deposit is paid, no refund will be given.
If the client does not attend a session (‘no show’) and does not contact the therapist, the therapist will contact the client, usually by email but also by text or call, to establish if the client wishes to continue. If the client does not respond then the therapist will assume their work together has ended.
The client agrees to inform the therapist of any treatments they might be receiving such as medication or interventions from a GP, mental health professional, other therapist etc. It is unlikely that the therapist will be able to offer you therapy if you (the client) are already in a therapeutic relationship elsewhere. This would depend though on the therapy.
The client and the therapist agree to inform each other of any changes that may affect their work together and either might want to review the therapy terms at anytime.
Therapy Terms – Organisation (when your company/employer refers you to counselling)
All the above terms (Individual (1-1) Therapy) apply. In addition to:
The confidentiality of the session remains as above except where the client has expressly and in writing asked for the therapist to disclose pre-agreed information to the employer. The therapist reserves the right to withhold information if the therapist feels this would be detrimental to the client’s safety and mental health. As above, in some rare circumstances, the therapist may need to break confidentiality.
The therapist can only provide the set number of sessions paid for and requested (and set) by the referring company or organisation. It will not be possible to continue to see the therapist privately after this period of sessions.
Couples, Skype and Telephone Counselling Terms apply as above plus:
Skype and telephone sessions:
The therapist agrees to ensure adequate encryption, antivirus and anti malware software is installed and active prior to and during Skype counselling sessions. The therapist and client are expected to ensure the Skype or telephone counselling session is treated as a face-to-face session whereas they will not be disturbed and there is minimum disturbance including background noise and the likelihood of being interrupted. The client and therapist agree to ensure there is adequate time and preparation made in order for the Skype session to go ahead under the above conditions.
Couples therapy and counselling:
The therapist can only begin or continue sessions when both parties are present. The therapist will not withhold confidential information held about either individual within the couple, as this would defeat the therapeutic object of couple therapy. All confidential information will be shared within the setting of therapist-couple and as such will be treated as a whole within the boundaries of counselling and confidentiality.
In the event one partner attempts to discuss individually (by phone or email) the content of previous sessions and/or aspects of their partner’s behaviour etc. the therapist will remind the client of the therapy terms and offer a further couples session (if none has been booked) or the client will be reminded to bring whatever issues they have to the next couple session. In the event only one partner attends an appointment, the therapist will be unable to offer a session. All other terms (Individual (1-1) Therapy) apply.
You can make this cancellation by call or text to 07716 232 865. You can also cancel by email at firstname.lastname@example.org. All other terms (Individual (1-1) Therapy) apply.
Workshops and Training Terms:
Workshops, group therapy and coaching are confidential. Boundaries and considerations will be discussed at the start of any group. All members of the group, whether attending a workshop or taking part in group counselling will agree to not discuss issues raised within the group or to disclose who attends/attended the group. The therapist will also adhere to this agreement.
Legal exceptions apply see above 1-1 therapy agreement terms.
All attendees take responsibility for what they say in group (at a workshop). Equally, the facilitator (therapist) agrees to treat individuals and groups with respect and consideration for their boundaries. Confidentiality is kept wherever possible, with the limitations above considered.
All workshop fees are to be paid in advance. The method of payment will be made clear in any advertising. In the event of workshop or group cancellation by the therapist, all fees will be returned in a timely manner. In the event of cancellation by the attendee, please see the terms of the event you are attending. It is unlikely that you will receive a refund, at the therapist’s discretion.
All attendees are expected to arrive on time as admission after the start time might not be appropriate. Attendees are requested not to attend any events under the influence of alcohol or drugs, as this might impair their ability to mindfully enter into a therapeutic contract/session.
Whilst workshops and training groups can be informal, all attendees are asked to be aware of the therapeutic nature of the event/s. Therefore, therapeutic contact is generally not appropriate outside of the event or in between events. There might be exceptional circumstances such an emergency where this would not apply.
Workshop attendees agree to inform the therapist/facilitator of any medication they are taking that might affect theirs or their group peers and to let the therapist know of any treatments they receive from other professionals such as a therapist or GP.
When the group or event ends, this is generally considered to be the end of the ‘therapeutic contract’ for that day/workshop. Attendees are welcome to request further therapeutic help by making an appointment. At this point your therapist will reassess you and you will both discuss how to work together. This will mean that you enter into a new 1-1 therapeutic agreement with your therapist.
Data Protection Statement:
Matt Valentine-Chase adheres to the Data Protection Act 1998.
Under all normal circumstances, nothing will be revealed to anyone outside the counselling service without your express permission.
There are exceptions to this rule: if there appears to be a serious and imminent risk to your own or to other's safety, or if your therapist is made aware of serious illegal activities. Even in these circumstances your therapist will seek to speak to you first before contacting anyone else, wherever possible.
Data Protection Act 1998:
The Service works under the terms of the Data Protection Act. The factual data you put on any forms, whether initial contact forms, risk assessments or other will be stored according to this Act safely and securely and not stored beyond a reasonable period. At Matt-at-Lotus Professional Therapy UK this period is ten years as specified in the company’s insurance policy. This information can include the dates on which you attend for counselling and any relevant notable data. Sometimes this data is used to gather anonymous statistics about the use of the service. Your therapist will also keep notes on your meetings to help them in their work with you. After the ten year period paper data will be shredded. Electronic data will be deleted. More information is available if required.
The person responsible for Data Protection is: Matt Valentine-Chase.
Please speak to your therapist in the first instance. If you feel that your complaint has not been satisfactorily resolved, please see the GDPR Policy page for further complaints procedures.
The Data Protection Act governs data that is kept and/or stored by individual’s and organisations. It does not specify that data must be kept – this is an important clarification. In rare circumstances, dependent upon the client/service user and field of therapy – data may not be kept at all. Therefore the above Act does not apply.