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Terms of Service and Therapy Agreement for Individual (1-1) Therapy.


Prices: fees on this website replace all other advertised fees. Correct prices can be found on the Prices and How to Book page.

Therapy Terms for Sex Coaching London

At Sex Coaching London we like to keep things simple and our counselling services accessible (and stress free!) so we hesitate with the length of this page. We do though have to follow laws and ethical practice, so we do hope you can understand that the following is for your peace of mind, and we hope that offering clear terms give you confidence in our practice. Thank you!


What the client says and experiences in therapy and healing is confidential. There are some exceptional circumstances where confidentiality has to be broken, e.g. if the therapist is legally obliged to break confidentiality. In this event the therapist will make all efforts to discuss this with the client first but this might not always be possible.

The main legal reasons to break confidentiality (which means the therapist will need to inform the police, local authorities or government authorities) are as follows:

Child protection (if there is a current, former or possible future risk to a child or minor/s)
Immediate physical risk to yourself or others
Planned future violence to others or undisclosed past violence to others
Terrorism or suspected terrorist activities
Drug trafficking
Human trafficking
If the therapist's notes are subpoenaed by a Court
Safeguarding concerns (see below)

The main reasons why the therapist may need to break confidentiality in order to safeguard the client (such as informing the client's GP, ambulance service, support staff, mental health professional, and sometimes the police or local authorities) are:

Detailed and 'serious' planning to harm self or worse*
If the client is experiencing psychosis that is acute
If the client is delusional
If the client is suddenly taken ill at the appointment
If the client is in serious and immediate mental health crisis where therapy is not appropriate
If the client is being abused and is a vulnerable adult under the Care Act 2014.
If the client requests that the therapist informs the authorities for any appropriate reason.

(*This does not mean that the client cannot discuss suicidal ideation or feeling like they don't want to be here anymore. It is important to talk this through. The above applies if the therapist feels that the client is at risk, or if the client wishes the therapist to inform their GP or present themselves to the local hospital).

Confidentiality: reports and liaison with professionals:

At times the client may require the therapist to share some details of the therapeutic work done together and any progress. Examples can be: with a GP, mental health professional, consultant, occupational health department etc. The disclosure in such cases is specific, detailed and clearly informed by the client. A disclosure consent form will be required prior to any disclosure. Any disclosure or report will first be sent to the client for approval. There may be a fee for this service.

Therapy Notes:

Notes of the therapy session/s are kept separate from contact and risk assessment notes. Client names are not used on the notes, are coded and cross referenced. Notes are kept electronically and sometimes on paper. Electronic notes are encrypted and stored securely. Notes are used to record progress and use as a reference between and prior to sessions. The notes are often brief and as non-descriptive as possible.

Depending on the insurance provider, therapy notes have to be stored for a minimum period, such as five or sometimes ten years. With new GDPR legislation you have the right to have personal information removed. To do so you will need to email the person responsible for GDPR who is Matt Valentine-Chase.

Contact sheets and risk assessments:

The therapist will send the new client a contact form and risk assessment by confidential, GDPR compliant email. These will be required to be returned completed. These will be stored securely electronically.

Online booking:

All bookings made online are via 10to8 online booking system. To book via this method (on the sister website - your therapist will give you the link when you wish to book) the client will be required to provide a telephone number and email. The client will be sent confirmations, reminders and updates by: text and email. If the client requires full discretion - this method of booking is not advised due to system limitations. If the client does not want text or email reminders - please book directly by calling 07716232865. NB when booking online the reference on your statement will be: TICConsultancy. Your session can be paid for in advance.

General booking:

To book without using the online booking system it is often easier to text or email. Your therapist will arrange a mutually convenient time and book your appointment for you. You will then be invoiced for a deposit of £40. You can also choose to pay the full amount, or pay the remainder before your appointment time. Payment can be made by BAC, PayPal or WeTransfer. NB when paying by BAC the reference on your statement will be: Matt Valentine-Chase.


The time, duration and place of sessions will be pre-arranged between the client and the therapist. The client and therapist agree to work together in a therapeutic way. There may be occasions when therapy would not be appropriate. If at all possible, your therapist will discuss this with you before either refusing therapy (e.g. for safety reasons) and/or suggesting a rescheduling.

Therapeutic contact is only appropriate during sessions unless there is an emergency. The therapist cannot guarantee availability under these circumstances and the client will be made aware of other, more appropriate emergency services such as mental health crisis line and visiting accident and emergency for mental health crises out of hours.


If the therapist needs to cancel or delay a session, the client will be informed as soon as possible. In the event the client needs to cancel a session, for face-to-face, online and telephone appointments 48 hours notice is required. If less than 48 hours notice is given, the client will be charged the full session fee. In the event of a ‘no show’ and the client will not receive a refund if they have paid in advance, if a deposit is paid, no refund will be given.

If the client does not attend a session (‘no show’) and does not contact the therapist, the therapist will contact the client, usually by email but also by text or call, to establish if the client wishes to continue. If the client does not respond then the therapist will assume their work together has ended.

Contraindications to therapy:

The client agrees to inform the therapist of any treatments they might be receiving such as medication or interventions from a GP, mental health professional, other therapist etc. It is unlikely that the therapist will be able to offer you therapy if you (the client) are already in a therapeutic relationship elsewhere. This would depend though on the therapy.

The client agrees and understands that therapy is not a replacement for medical, psychological, psychiatric, religious, financial, legal or social qualified advice. It is the client's responsibility to seek the aforementioned.

The client agrees to complete the confidential contact form and risk assessment form (sent by confidential email that is GDPR compliant) and return in a timely manner before therapy commences. The client agrees that the therapist's decision is final when assessing appropriateness for therapy. If the therapist decides therapy is not appropriate, and the client has already paid a fee, and no therapy has commenced, the therapist agrees to refund 98% of the fee paid, minus 2% administration fee (this it to cover card payment charges made to the therapist). 100% may be returned, entirely at the therapist's discretion.


Skype and telephone sessions:

The therapist agrees to ensure adequate encryption, antivirus and anti malware software is installed and active prior to and during Skype counselling sessions. The therapist and client are expected to ensure the Skype or telephone counselling session is treated as a face-to-face session whereas they will not be disturbed and there is minimum disturbance including background noise and the likelihood of being interrupted. The client and therapist agree to ensure there is adequate time and preparation made in order for the Skype session to go ahead under the above conditions.

The client and the therapist agree to inform each other of any changes that may affect their work together and either might want to review the therapy terms at anytime.

GDPR and Privacy:

Please also see the Privacy Policy on the website for GDPR compliance, that forms part of this Therapy Terms of Service.

Thank you - the good news - you only need to have read the above and the GDPR page if you are having 1-1 therapy where you book for yourself.

Therapy Terms – Organisation (when your company/employer refers you to counselling)

All the above terms (Individual (1-1) Therapy) apply. In addition to:

The confidentiality of the session remains as above except where the client has expressly and in writing asked for the therapist to disclose pre-agreed information to the employer. The therapist reserves the right to withhold information if the therapist feels this would be detrimental to the client’s safety and mental health. As above, in some rare circumstances, the therapist may need to break confidentiality.

The therapist can only provide the set number of sessions paid for and requested (and set) by the referring company or organisation. It will not be possible to continue to see the therapist privately after this period of sessions.

Couples, Skype and Telephone Counselling Terms apply as above plus:

Couples therapy and counselling:

The therapist can only begin or continue sessions when both parties are present.  The therapist will not withhold confidential information held about either individual within the couple, as this would defeat the therapeutic object of couple therapy. All confidential information will be shared within the setting of therapist-couple and as such will be treated as a whole within the boundaries of counselling and confidentiality.

In the event one partner attempts to discuss individually (by phone or email) the content of previous sessions and/or aspects of their partner’s behaviour etc. the therapist will remind the client of the therapy terms and offer a further couples session (if none has been booked) or the client will be reminded to bring whatever issues they have to the next couple session. In the event only one partner attends an appointment, the therapist will be unable to offer a session. All other terms (Individual (1-1) Therapy) apply.


You can make this cancellation by call or text to 07716 232 865. You can also cancel by email at All other terms (Individual (1-1) Therapy) apply.

Workshops and Training Terms:

Workshops, group therapy and coaching are confidential. Boundaries and considerations will be discussed at the start of any group. All members of the group, whether attending a workshop or taking part in group counselling will agree to not discuss issues raised within the group or to disclose who attends/attended the group. The therapist will also adhere to this agreement.


Legal exceptions apply see above 1-1 therapy agreement terms.
All attendees take responsibility for what they say in group (at a workshop). Equally, the facilitator (therapist) agrees to treat individuals and groups with respect and consideration for their boundaries. Confidentiality is kept wherever possible, with the limitations above considered.
All workshop fees are to be paid in advance. The method of payment will be made clear in any advertising. In the event of workshop or group cancellation by the therapist, all fees will be returned in a timely manner.  In the event of cancellation by the attendee, please see the terms of the event you are attending. It is unlikely that you will receive a refund, at the therapist’s discretion.

All attendees are expected to arrive on time as admission after the start time might not be appropriate. Attendees are requested not to attend any events under the influence of alcohol or drugs, as this might impair their ability to mindfully enter into a therapeutic contract/session.

Whilst workshops and training groups can be informal, all attendees are asked to be aware of the therapeutic nature of the event/s. Therefore, therapeutic contact is generally not appropriate outside of the event or in between events. There might be exceptional circumstances such an emergency where this would not apply.
Workshop attendees agree to inform the therapist/facilitator of any medication they are taking that might affect theirs or their group peers and to let the therapist know of any treatments they receive from other professionals such as a therapist or GP.

When the group or event ends, this is generally considered to be the end of the ‘therapeutic contract’ for that day/workshop. Attendees are welcome to request further therapeutic help by making an appointment. At this point your therapist will reassess you and you will both discuss how to work together. This will mean that you enter into a new 1-1 therapeutic agreement with your therapist.


MONDAY to FRIDAY: 14.00 - 22.00 PM

​SATURDAY: 14.00 - 22.00 PM

SUNDAY: By Appointment.

Above times - enquiries. Work hours vary.


Most sessions take place online (Skype etc.) or via telephone. The London Sex Coach.

Please call: 07716 232 865 today.



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Sex coaching near Euston in London UK and sex counselling London with Matt, a qualified counsellor, therapist who coaches. Matt's clinic is within easy reach of Kings Cross station, Euston Station and nearing Victoria. Very close to Camden Town and Bloomsbury. Sex coaching and therapy for all. Matt Valentine-Chase is featured on: Huffington Post (UK), BBC Radio Manchester and more.


​Matt is a specialist in sex work and adult industry therapy - he is proudly listed on the North east Sex Work Forum here: Mental Health Services for Sex Workers.

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